Last updated:
1. Introduction
JourneyLoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, and safeguard information when you use our AI-powered coaching platform
that transforms session transcripts into smart insights and enables client progress tracking.
2. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Business information (if applicable)
- Account preferences and settings
Coaching Session Data
As part of our AI-powered coaching insights service, you may upload:
- Session transcripts from recordings or typed notes
- Client information and coaching relationship details
- Progress tracking data and action items
- Generated session insights, prep briefs, and podcast episodes
- Client portal engagement and accountability data
Usage Information
We automatically collect:
- Log data and usage patterns
- Device and browser information
- IP addresses and location data
3. How We Use Your Information
We use your information to:
- Generate AI-powered session insights and personalized prep briefs
- Create action items and progress tracking for coaches and clients
- Produce personalized podcast episodes to keep clients engaged between sessions
- Provide secure client portals for accountability and progress tracking
- Enable continuity and deeper conversations in coaching relationships
- Communicate with you about your account and coaching platform features
- Ensure platform security and prevent unauthorized access to sensitive session data
- Comply with legal obligations and professional coaching standards
4. Client Data Protection
We understand that coaching session data is highly sensitive and confidential. We implement
comprehensive security measures specifically designed for coaching relationships:
- End-to-end encryption of all session transcripts and client data
- Isolated client portals ensuring clients access only their own information
- AI processing occurs in secure, monitored environments with data minimization
- Limited employee access with coaching confidentiality training
- Regular security audits and penetration testing
- Secure data centers with 24/7 monitoring and access controls
- Compliance with professional coaching ethics and confidentiality standards
5. Information Sharing
We do not sell your personal information. We may share information only:
- With your explicit consent
- With service providers who assist in platform operations
- As required by law or legal process
- To protect our rights or prevent fraud
6. Data Retention
We retain coaching session data and generated insights only as long as necessary to provide
our services or as required by law:
- Active session data is retained while your coaching relationship continues
- Generated insights, prep briefs, and podcast episodes remain available for continuity
- Client portal data is maintained for ongoing progress tracking
- All data is deleted within 30 days of account termination unless legally required
- You can request immediate deletion of specific client data or entire accounts
- Clients can request deletion of their data through their secure portals
7. Your Rights
You have the right to:
- Access and update your personal information
- Request deletion of your data
- Opt out of certain communications
- Data portability (where applicable)
8. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze usage,
and provide personalized content. You can control cookie settings through your browser.
9. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate
safeguards are in place for international data transfers.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes
and update the "Last updated" date above.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@journeyloop.ai
- Support: support@journeyloop.ai