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1. Introduction
Welcome to JourneyLoop, an AI-powered coaching platform that transforms session transcripts into smart insights,
helps clients track progress and stay accountable, and enables deeper coaching conversations.
These Terms of Service ("Terms") govern your use of our website and services.
2. Description of Service
JourneyLoop provides an AI-powered coaching platform that enables coaches to:
- Upload session transcripts from recordings or typed notes
- Generate smart session insights and personalized prep briefs
- Create action items and track progress for both coach and client
- Provide clients with dedicated portals for accountability and progress tracking
- Generate personalized podcast episodes to keep clients engaged between sessions
- Enable deeper coaching conversations through rich context and continuity
3. User Accounts
You must create an account to use our services. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
4. Client Data and Privacy
As a coaching platform handling sensitive session data, we maintain strict data protection standards:
- You must obtain explicit client consent before uploading session transcripts or recordings
- All client session data remains your property and under your control
- We use encryption for data in transit and at rest to protect sensitive coaching conversations
- AI processing of session data occurs only to generate insights, prep briefs, and podcast content
- Clients access only their own data through secure, individual portals
- You must comply with applicable privacy laws and professional coaching ethics
5. Acceptable Use
You agree not to:
- Upload content that violates laws or third-party rights
- Share client data without proper consent
- Use the service for any unlawful purpose
- Attempt to reverse engineer or exploit our systems
6. Content and Intellectual Property
You retain full ownership of all session transcripts, client data, and coaching content.
By using JourneyLoop, you grant us a limited license to:
- Process session transcripts to generate insights and prep briefs
- Create personalized podcast episodes based on session content
- Generate action items and progress tracking summaries
- Provide AI-powered analysis solely for your coaching practice enhancement
This license is limited to service provision and terminates when you delete content or close your account.
7. Payment and Billing
Subscription fees are billed in advance. Cancellations take effect at the end of the current billing period.
8. Limitation of Liability
Our liability is limited to the maximum extent permitted by law. We are not liable for any
indirect, incidental, or consequential damages.
9. Termination
Either party may terminate this agreement at any time. Upon termination:
- Your access to the coaching platform will cease immediately
- Client portal access will be discontinued
- All session data, insights, and generated content will be deleted within 30 days
- You may export your data before termination using our data export tools
10. Contact Information
If you have questions about these Terms, please contact us at support@journeyloop.ai