Trust Center

Your data security and privacy are fundamental to everything we do at JourneyLoop. We're committed to transparency in our security practices and compliance journey.

Vendor Compliance

Complete transparency about third-party vendors and Business Associate Agreements.

Security Practices

Our approach to data encryption, access controls, AI processing security, and infrastructure protection.

Privacy Center

How we collect, use, and protect your personal information and coaching data.

HIPAA Considerations

Our approach to HIPAA and why it's currently out of scope, plus how we maintain security standards regardless.

Our Commitment to Your Data

At JourneyLoop, we understand that independent coaches entrust us with their most sensitive client data—session notes, goals, progress tracking, and personal reflections. This trust is the foundation of our platform, and we take our responsibility seriously.

While we currently do not handle Protected Health Information (PHI) as defined by HIPAA, we recognize that many coaches work with clients in therapeutic or healthcare contexts. We are proactively building our compliance framework to support these use cases in the future.

Encryption Everywhere

All data encrypted in transit (TLS 1.2+) and at rest (AES-256)

Access Controls

Role-based permissions ensure coaches only see their own data

Data Sovereignty

You own your data and can export it at any time

Transparent Practices

Clear documentation of our security and privacy measures

For Coaches

For Clients

Questions About Our Security?

We're committed to transparency and continuous improvement. If you have questions about our data privacy and security practices, please reach out.

Contact Security Team