Data Collection
What we collect, why we collect it, and what we DON'T collect
What Data We Collect
Session Recordings & Transcripts
When you enable session recording, we use RecallAI to capture audio, video, and text transcripts of coaching sessions. This provides a complete record that forms the foundation of our AI-powered coaching insights.
How it works: RecallAI securely stores audio, video, and transcripts with encryption and compliance-focused security practices. You control when recording is enabled for each session.
Session Metadata
We collect basic information about each session:
- Session date and duration
- Client and coach relationship
- Session title or notes (coach-provided)
- AI-generated insights and action items
Profile Information
Basic account and profile data for coaches and clients:
- Name and email address
- Account creation date and login history
- Subscription and billing information (processed by Stripe)
- Privacy preferences and notification settings
Usage Analytics
Limited, privacy-focused analytics to improve the platform:
- Feature usage patterns (which features are used most)
- Performance metrics (page load times, errors)
- Device and browser information
Note: Analytics tools never receive session content or client information—only anonymized usage patterns.
Why We Collect This Data
Enable AI-Powered Insights
Session transcripts allow us to generate meaningful insights, action items, and progress tracking that help coaches deliver better outcomes for their clients.
Provide Core Service
Profile and account information is necessary to create accounts, manage subscriptions, and deliver the coaching platform functionality.
Improve Platform Quality
Usage analytics help us identify bugs, optimize performance, and understand which features deliver the most value to coaches.
Provide Customer Support
When you request help, we may need to access your account data to diagnose and resolve issues.
What We DON'T Collect
Payment Card Details
Credit card information is processed and stored by Stripe, never by JourneyLoop.
Protected Health Information (PHI)
We currently do not handle PHI as defined by HIPAA. See our HIPAA Considerations section for details.
Browsing Activity Outside JourneyLoop
We don't track your activity on other websites or applications.
Social Media Content
We don't collect or access your social media profiles, posts, or connections.
Precise Geolocation
We don't track your GPS coordinates or precise physical location.